Return policy

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Thank you for your visiting California Sugar Co! We hope you are happy with your purchase however, if you are not completely satisfied with your purchase for any reason please contact us at casugarco@gmail.com. 

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Please note all items are final sale and cannot be returned. Only defective handmade items may be returned for a full refund or exchange please see below for more information on our return policy.

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Returns for Handmade Products:

For defective or damaged handmade products please contact us at casugarco@gmail.com. All returns must be postmarked within three (3) days of the purchase date. All returned items must in unused condition with all original tags and labels attached. To return a handmade item please email customer service at casugarco@gmail.com.

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Tumbler Returns:

Returns for damaged tumblers will not be accepted unless accompanied by a video of the package being opened upon receipt. Video must contain all angles of the package and be continuous until the package is opened and the damage is shown. 

 

Please note that you will be responsible for all shipping return charges. It is strongly recommended that you use a trackable method to mail your return. If a return is shipped without delivery confirmation and is lost, an exchange or refund will not be issued. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange.

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If you have any questions regarding our return policy please contact us @casugarco@gmail.com.