Store Policies

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Shipping

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California Sugar Co offers fast and secure shipping methods so customers receive their orders in a timely, worry-free manner. Please allow 1 - 2 weeks for processing and shipping. Processing time and shipping estimates are dependent on payment authorization.

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Return Policy

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Thank you for your visiting California Sugar Co! We hope you are happy with your purchase however, if you are not completely satisfied with your purchase for any reason please contact us at casugarco@gmail.com. 

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Please note all items are final sale and cannot be returned. Only defective handmade items may be returned for a full refund or exchange please see below for more information on our return policy.

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Returns for Handmade Products:

For defective or damaged handmade products please contact us at casugarco@gmail.com. All returns must be postmarked within three (3) days of the purchase date. All returned items must in unused condition with all original tags and labels attached. To return a handmade item please email customer service at casugarco@gmail.com.

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Tumbler Returns:

Returns for damaged tumblers will not be accepted unless accompanied by a video of the package being opened upon receipt. Video must contain all angles of the package and be continuous until the package is opened and the damage is shown. 

 

Please note that you will be responsible for all shipping return charges. It is strongly recommended that you use a trackable method to mail your return. If a return is shipped without delivery confirmation and is lost, an exchange or refund will not be issued. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange.

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If you have any questions regarding our return policy please contact us @casugarco@gmail.com.

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Purchase Quantity Limits

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To ensure fairness and availability for all customers, we implement a purchase limit policy of two items, per-style, per day. This means that each customer can purchase a maximum of two items of the same style within a 24-hour period.

 

Each keychain is handmade and may have quantity restrictions due to limited availability or exclusivity. Exceptions to the two-per-style per day limit policy will be clearly communicated on the product page.

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Please note that quantity restrictions may apply to both individual customer accounts or single orders. However, there might also be limitations on multiple orders made by the same customer or account, utilizing the same credit card, billing and/or shipping address, or exhibiting characteristics that suggest they originate from a single customer or source. In such cases, any quantity exceeding the product limit may be removed from your order and refunded if payment has already been processed.

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If your order exceeds the permitted quantity for a specific product, any excess quantity may be removed from your order and refunded if payment has already been processed. If you would like to place larger quantity orders, we kindly ask you to contact us directly at casugarco@gmail.com. We will be pleased to assist you with your request.

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Please be aware that California Sugar Co. LLC reserves the right to prohibit dealers or resellers.

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We appreciate your cooperation and understanding in adhering to these policies. By implementing these restrictions, we aim to ensure fairness, prevent hoarding, and maintain availability for all our valued customers. If you have any questions or concerns regarding the two-per-style per day limit policy, quantity restrictions, or any other inquiries, please do not hesitate to contact our customer support team at casugarco@gmail.com.